Stock Loss Control vs Customer Service
Monday, September 05, 2011When it comes to customer service I have come to expect only the bare minimum from the UK high street. Recently though I experienced a new low.
I
was in a store that I regularly go to, it's a great place for a good
rummage through the rails and I've found some superb bargains there in
the past. I went into the fitting rooms with five items, which were
taken from me, separated, had their sleeves/legs 'frisked' and the
security tags checked, which is all pretty standard stuff.
However the problem occurred when I went to leave, I handed back the items that I didn't want
to the associate - just as I would in any other
store. As I tried to leave the associate barked that she needed to check the items I
wanted to purchase. I asked why, the reply was discourteous -
she had to check items on the way in and on the way out, it was company
policy. Dumbfounded I handed over my items to be 'frisked' once again.
The
lady waiting to go into the fitting room looked as shocked as I was
feeling. Not only was the associate unnecessarily rude but I found the
checking of my items as I left the fitting room rather insulting. I was
being treated with suspicion.
The
more
I thought about this the more incensed I became. I was a potential
customer NOT a potential shoplifter. In actual fact I was a REGULAR
customer. Not anymore. I dumped my chosen items on the nearest shelf and
left the store.
How do you feel about the customer service you receive? Do you think that this store is going too far in it's security measures? I'd love to know...
3 comments
Wow that sounds really rude and would put me off shopping there again! I've never really noticed the frisking either, maybe I shop in different places, they tend to just ask, and seem disinterested as they shove a tag in your direction!
ReplyDeleteThat seems very rude and over the top. Trouble is so many dodgy people have spoilt it for the rest. Not that I condone anyone having to be made to feel so uncomfortable as you were made to feel. I hope you complained to the management, I always wanted to know if my staff were rude as well as knowing when they were fantastic too.
ReplyDeleteX x
@Please may I? That's a good point, I didn't but I think I will. I do try to say when people have been helpful too, good service does seem to be so rare.
ReplyDeleteThank you for taking the time to comment x